Question 1

Are hotel transfers included in the tours?

Accepted Answer

Most of our tours include hotel pickup and drop-off. Details are provided on each tour page.

Question 2

Can I customize or book a private tour?

Accepted Answer

Yes, we offer customizable and private tour options. Reach out to us to create a personalized itinerary tailored to your preferences.

Question 3

Could you tell me more about the types of buses and shuttle services you offer?

Accepted Answer

The fleet includes a wide variety of vehicles, from cars and minivans to spacious, comfortable buses. Our vehicles are fully equipped for both short and long journeys, with air conditioning and safety features. For longer trips, we also provide buses with onboard restrooms. All vehicles undergo regular maintenance and cleaning, meet all required tourist permits, and drivers are thoroughly checked before every trip to ensure a safe and comfortable experience.

Question 4

Are your tours suitable for children or families?

Accepted Answer

Yes, many of our tours are family-friendly. Check the tour details for age recommendations or contact us for suggestions.

Question 5

Your price seems quite low—does that mean the quality of your service might be compromised?

Accepted Answer

Our prices are among the most competitive you’ll find, without compromising on the high quality of service we provide. As an online booking platform working directly with major tour operators in Egypt, we're able to offer excellent rates thanks to the high volume of tourists we serve. By booking with us, you get top-tier service at great value, cutting out the middlemen and avoiding unnecessary markups

Question 6

What are the payment options, and when is the payment due for the tour?

Accepted Answer

We don’t require prepayment for group tours; payment is made on the bus or during the tour. Only private tours or those involving flight tickets may need advance payment. You can pay in cash (USD or EUR), or we can arrange other payment methods if needed.

Question 7

Why do some tours in Egypt require passport details or vouchers?

Accepted Answer

Due to strict tourism regulations in Egypt, daily permits from the police and military are required for tours. For specific tours, such as marine or private ones, passport details or voucher photos are needed to secure permits. For most other excursions, permits are based on participant numbers, without needing passport information.

Question 8

Are we covered by insurance during the tour?

Accepted Answer

Some hotel guides may claim that insurance doesn’t cover third-party tour organizers, but this is false. Your travel insurance is valid throughout Egypt, including with any tour company. Additionally, all transport (like buses or boats) must be fully insured to operate, and organizers are responsible for passenger coverage. Strict regulations and permits are required for every tour in Egypt.

Question 9

How can I retrieve any personal items I may have lost during the tour?

Accepted Answer

We remind you to check your belongings when leaving the bus or boat at the end of the tour. If something is lost, it can be hard to recover, as vehicles often leave for cleaning right after. While we’ll do our best to help, we can’t guarantee the item will be returned. Please be cautious!

Question 10

What is your cancellation or change policy?

Accepted Answer

We offer flexible cancellation policies, typically allowing changes or cancellations up to 24–48 hours before the tour. Please check the specific tour page for detailed terms.

Question 11

What should I bring on a snorkeling or safari trip?

Accepted Answer

We recommend sunscreen, sunglasses, a hat, swimwear (for water activities), and comfortable shoes. Equipment is often provided—check tour details.

Marsa Alam Excursions

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